In some cases, if you are using Band Steering, splitting your network in to two could help.Sometimes devices can get confused and giving them a rest can help.
#Gateway computer troubleshooting how to#
#Gateway computer troubleshooting password#
If your password is wrong, please reach out to support.Remember, if you choose to not broadcast your SSID you will need to manually connect to your network, please reach out to support for assistance.Search for wireless networks on your device, if your network shows up (also called a SSID), select it and enter the password.On your device, navigate to Settings or Network Connections, check to make sure Wi-Fi is turned on.GCI Wi-Fi modem is powered off or not online.Device has Wi-Fi turned off in the settings.Device is too far away from GCI Wi-Fi modem.One device cannot connect to your Wi-Fi network.If you still have slow speeds, please reach out to support.If possible, after running the test, connect a laptop directly to the GCI Wi-Fi modem, turn off Wi-Fi on the device, and test again – compare the speeds.
Try moving your device closer to your GCI Wi-Fi modem.Powering the device on and off should resolve this.Some devices can stick and perform poorly on a certain network.Try turning your device off and then on.The GCI Wi-Fi gateway will automatically scan for the best possible conditions for your devices and your network when powered back on.